Last updated: March 17, 2026
Welcome to ProQuality Cleaning. These terms and conditions outline the rules and regulations for the use of our website and services in the greater Durban metropolitan area.
By accessing our website and booking a service with ProQuality Cleaning, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our services.
ProQuality provides residential and commercial cleaning services in Durban. Our online quotes are estimates based on the information provided. We reserve the right to adjust final pricing if the property size or condition significantly differs from the booking description.
All bookings must be made through our official portal. After submitting a booking request, our team will contact you to confirm availability and discuss payment terms. Payment is arranged directly with our team — no card details are collected through the website.
Cancellations made more than 24 hours before the service are free. Cancellations within 24 hours may incur a late cancellation fee. Please refer to our separate Cancellation Policy for full details.
The client is responsible for providing our cleaning team with access to the property at the scheduled time. Failure to provide access may result in a 'No-Show' fee equivalent to the full booking amount.
ProQuality is fully insured. However, we are not liable for pre-existing damage, fragile items not secured, or damage resulting from normal 'wear and tear' during the cleaning process. Claims must be reported within 24 hours of service completion.
If you are not satisfied with any part of our service, we will return to re-clean the area for free, provided you notify us within 48 hours. We do not offer cash refunds.
These terms are governed by the laws of South Africa. Any disputes arising from these terms shall be resolved within the jurisdiction of the Durban courts.