Last updated: March 17, 2026
At ProQuality Cleaning, we are committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and what rights you have in relation to it, specifically within the context of our Durban cleaning operations and the POPI Act.
We collect personal information that you voluntarily provide to us when booking a service. This includes your name, email address, phone number, physical address in Durban, and any specific cleaning instructions. We also automatically collect certain information when you visit our website, such as your IP address and browser type for security and analytics.
Your information is used to: (a) process and schedule your cleaning bookings; (b) communicate with you regarding your service; (c) send administrative information such as receipts or policy changes; (d) improve our website and services; and (e) protect our rights and prevent fraud.
We do not sell, rent, or trade your personal information. We only share data with third-party service providers (like email delivery services or database hosts) who perform services for us and are bound by confidentiality agreements, or as required by South African law.
We implement appropriate technical and organizational security measures to protect your personal information. This includes using encrypted database connections (Prisma) and secure hosting environments. However, please remember that no transmission over the internet is 100% secure.
In accordance with the Protection of Personal Information Act (POPIA) of South Africa, you have the right to request access to your personal data, request corrections, or request deletion. You may also object to the processing of your data for marketing purposes.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required for legal, tax, or accounting reasons.
Our website uses essential cookies to manage your booking session. We may also use analytics cookies to understand how visitors interact with our site.
We may update this privacy policy from time to time. The updated version will be indicated by a 'Last Updated' date at the top of this page.